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FRAGOR

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Everything that goes wrong most often, and the exact steps that fix it.

Read this first: FRAGOR is not signed yet

FRAGOR is a new game and we are still going through code signing. A signing certificate is what tells Windows and antivirus vendors who built a program; until ours is issued and our reputation builds up, Windows sees an executable it has never met before and warns you about it.

That is what almost every warning on this page comes down to. It is not a virus and it is not a broken download: it is an unknown publisher. Once the certificate is in place these warnings stop on their own.

If a warning names a file that is not FRAGOR.exe or FRAGORLauncher.exe, stop and write to us before allowing anything.

“Windows protected your PC”

Windows protected your PC. Microsoft Defender SmartScreen prevented an unrecognised app from starting.

A blue box appears when you open the installer and the only button is Don't run. This is SmartScreen, and it shows for every program it does not recognise yet.

  1. In that blue box, click More info. It is the small grey text under the message, easy to miss.
  2. A new line appears: App: FRAGOR-Setup.exe  Publisher: Unknown publisher. Check that the app name is the file you downloaded from this site.
  3. Click the Run anyway button that has just appeared at the bottom right.
  4. The installer opens as normal. You only have to do this once.

Your antivirus deleted the game

The download finishes and the file disappears, or the game vanishes days after installing. Antivirus software quarantines unknown executables, and an unsigned game launcher looks exactly like what it is trained to remove.

These are the steps for Microsoft Defender, which is what most people have. Other antivirus programs use different words for the same two things: quarantine and exclusions.

  1. Press the Windows key, type Windows Security and open it.
  2. Go to Virus & threat protection.
  3. Under Current threats, click Protection history. If FRAGOR was removed it is in this list.
  4. Open the FRAGOR entry, choose Actions and then Restore.
  5. Now stop it happening again: back in Virus & threat protection, scroll to Virus & threat protection settings and click Manage settings.
  6. Scroll to the bottom, to Exclusions, and click Add or remove exclusions.
  7. Click Add an exclusion, choose Folder, and select the folder where FRAGOR is installed.
  8. Install or launch the game again.

Never add an exclusion for a whole drive, and never for your Downloads folder. Only the FRAGOR folder.

The game will not start: a missing .dll

The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem.

This one is not about signing. FRAGOR is compiled against the Microsoft Visual C++ 2015–2022 runtime, and Windows does not ship it with a clean install: it normally arrives with other software. On a machine that has never run a recent game, those libraries are simply not there yet and the launcher stops before it can open a window.

  1. Search the web for Microsoft Visual C++ Redistributable and open the microsoft.com result. Do not download it from anywhere else.
  2. Download the X64 version. If your Windows is 32-bit, download X86 instead.
  3. Run it, tick I agree and click Install. If it says it is already installed, choose Repair.
  4. Restart the computer. This step is not optional; the libraries are not picked up until you do.
  5. Launch FRAGOR again.

If the message names d3d12.dll or D3D12CreateDevice instead, it is not the runtime: run Windows Update first. FRAGOR needs DirectX 12 feature level 12_0, and builds of Windows 10 older than 20H2 do not expose it.

Black screen or a crash on launch

The window opens, goes black and closes, or the game freezes on the loading screen. Nine times out of ten this is the graphics driver rather than the game.

  1. Note which card you have: press Windows key + R, type dxdiag, press Enter and read the Display tab.
  2. Go to the manufacturer's site — NVIDIA, AMD or Intel — and download the latest driver for that exact card.
  3. During the install choose Clean installation if the installer offers it.
  4. Restart the computer.
  5. Launch FRAGOR and, before doing anything else, set the game to Windowed mode.
  6. If it still crashes, unplug any second monitor and try once more.

The download or the launcher gets stuck

The progress bar sits at 0%, or stops part way and never moves again. This is usually the firewall or a half-written file, not the server.

  1. Close the launcher completely. Check it is not still running: Ctrl + Shift + Esc, look for FRAGOR in the list and end it.
  2. Delete the partial download and start it again from this site.
  3. If it stops at the same point twice, allow it through the firewall: press the Windows key, type Allow an app through Windows Firewall and open it.
  4. Click Change settings, then Allow another app, and select the FRAGOR launcher.
  5. Tick both Private and Public, click OK and try again.
  6. If you are on Wi-Fi and it keeps failing, try once on a cable. Long downloads over a weak signal fail more often than people expect.

Frame rate and stutter

Large fights are where frame rate goes. These four settings recover most of it, in the order that gives the biggest gain first.

  1. Set the game to Windowed mode. It is steadier than fullscreen when you alt-tab.
  2. Set Visual range to the lowest value. This is the single biggest change in a siege.
  3. Press CTRL + X during a fight to hide secondary effects. This is what costs most when a hundred people are on screen.
  4. In the interface settings, turn off health bars. On older cards this is worth a few more frames.

Disconnected mid-fight

A drop during a siege is almost always the route between you and the server rather than the client. Log back in: your character returns where it fell and the fight continues.

  1. Log back in straight away. Nothing is lost.
  2. If it happens twice in one session, restart your router and try once on a cable.
  3. If it still repeats, write to us with the hour it happened and your character name. We can see the session from our side.

Nothing here worked

Write to support@fragor.online and include these four things. With them we can usually answer in one reply instead of five.

  1. The exact text of the error, or a screenshot of it.
  2. Your character name.
  3. Your Windows version and graphics card — both are in dxdiag, as above.
  4. What you had already tried from this page.
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